Maurice DalyA couple of days ago I came across a strange issue whilst updating our archive directory contact details. A couple of our user updates did not reflect in the global address book in our Office 365 hybrid environment. I logged onto our domain controller and the details where correct, so I then logged into Azure Active Directory (as we are using Direction Sync) and found that the details pulled back from Azure were also correct, so what was the issue?.
When I opened the user properties in the Office 365 console I received the following error message:
To do this run the following PS commands
Connect-MSOLService Get-MSOLUser | Sort-Object DisplayName | ft DisplayName, ValidationStatus
This will return the full list of Office 365 enabled user accounts and their status. Narrowing this down with the following command will display a list of users with validation errors;
Get-MSOLUser | Where-Object {$_.ValidationStatus -eq "Error"} | Sort-Object DisplayName | ft DisplayName, ValidationStatus
Once you have the list of users with errors it is time to get their online archive information to compare against the details from Exchange. First lets retrieve the Archive GUID by running the following script in an Office365 PowerShell environment;
Get-Mailbox "user identity with error status" | ft Name, ArchiveGuid
Now switching over to our Exchange PS console I ran the following script to check what archive details matched;
Get-RemoteMailbox -Identity "user identity with error status" | fl DisplayName, ArchiveGuid
Comparing the two ArchiveGuid values presented the cause of the issue. During a routine mailbox move the ArchiveGuid value had not been updated to the current version.
I resolved this by running the following process;
– Set-RemoteMailbox -Identity “user identity with error status” -ArchiveGuid “Guid value from Azure AD”
PS:\Start-OnlineCoexistenceSync
Ben Whitmore
Nickolaj Andersen
Add comment